Thank you for shopping with Gvika. We hope you love your purchase! However, if you are not completely satisfied, we’re here to help. This Refund and Returns Policy outlines the process for returning items and obtaining refunds.
1. Return Period
You have 3 days from the date of delivery to initiate a return for any items purchased from Gvika. If 3 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be in its original condition, unused, and in the original packaging.
You must have a receipt or proof of purchase.
Customized products are not eligible for return unless they arrive damaged or defective.
3. Initiating a Return
To initiate a return, please follow these steps:
Contact our customer service at support@gvika.in or call us at 7229018612 to request a return authorization.
Provide your order number, details of the item(s) you wish to return, and the reason for the return.
Once your return is approved, we will provide instructions on how to send the item back to us.
4. Shipping Costs
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please allow a few days for the transaction to reflect on your account, depending on your bank or credit card provider.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
7. Changes to This Policy
We reserve the right to update or change our Refund and Returns Policy at any time. Any changes will be reflected on this page, and the “Last Updated” date will be revised.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
